Can I Use Microsoft Teams On My Phone

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If you want to use this same phone number for a different Microsoft account to sign in to Teams, you can do the following: 1. If your phone number is the primary alias for an account, you can add a secondary alias to that account, make it the primary, and remove your phone number. Microsoft Teams can now connect office PBX systems, which means that anyone can place and receive internal and external calls with anyone at any time, anywhere. This is a system that makes telephony easy for your clients, even if they are working from a different office, while on the road or at home. Benefits of calling with Teams. As we know, Microsoft Teams requires O365 account and has its own Phone system services. According your description, it seems to do integration between Teams and shoretel. In Microsoft Teams, if you want to integrate with third-party phone system, it should use Direct Routing. However, in my research, I didn’t find any guide about this.

Microsoft Teams is a unified communications platform offered by Microsoft to help enable those who work for businesses and organizations to easily collaborate and communicate in a variety of ways. Teams allows intelligent communication via chat, email, video meetings, file storage, and app integration from anywhere, so team members can keep in touch no matter where they are.

Having said that, one of the most common forms of communication between co-workers is still the traditional phone. Phone calls are still needed when a more detailed discussion of a subject is required or when a more personal level of communication must take place. And because a lot of business communication happens over the phone, Teams can also integrate with Voice over IP (VoIP) systems, which might just make your work life even easier.

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What will happen to my phones?

Microsoft Teams can now connect office PBX systems, which means that anyone can place and receive internal and external calls with anyone at any time, anywhere. This is a system that makes telephony easy for your clients, even if they are working from a different office, while on the road or at home.

Benefits of calling with Teams

Several fantastic benefits come with integrating a phone system with Teams. Here are the best of them:

Streamlined communications and collaboration in one window
Less expensive
Works for remote team members and those working from home
Offers flexibility to choose the feature set you need (Teams, Microsoft Business Voice, UCaaS)

This is all done from within the Teams app, whether it is on a laptop, desktop computer, phone, or tablet, and can be used with any Teams-compatible headset conference room collaboration bar or desk phone.

How to set up calling services in Teams

Telephony in Microsoft Teams is available as an add-on to Microsoft 365 plans. When you go into Teams, you can access the telephony service by doing one of the following:

Use direct routing to leverage the telephony engine you want and connect it to the Microsoft environment
Enabling phone systems and calling plans with Microsoft

This being said, when it comes to making the best use of calling in Teams, you may face some unique challenges. With this in mind, there are some important things to take into consideration when integrating business phones with Teams.

Five things to consider when integrating a phone system with Teams

In general, our team of experts can make calling integration with Teams fairly straightforward for you. However, there are some specific considerations worth noting regarding where employees are working, the equipment they are using, and how phone numbers work.

1. VoIP with your current phone system

One thing to think about when it comes to VoIP via your PBX system is what happens when team members don’t have access to their desktop phones.

It’s possible to link your existing PBX system to Microsoft Teams with the help of Sherweb’s Teams connector, which will provide the necessary middleware and hardware to bridge the two systems.

2. Which phones should I use

With calling integration with Teams, in most cases, you can use your existing phones. This means no additional costs in terms of replacing your equipment. If you have SIP phones, integration is easy to accommodate. There are two ways to accomplish this:

Adding Teams-certified hardware (phones, collaboration bars, headsets, etc.)
Using your existing hardware (BYOD) with the help of Sherweb’s team

3. Working remotely

There are times when you will rely heavily on enabled remote communications. The COVID-19 pandemic of 2020 is a prime example of this type of situation. With so many people working from home, the deployment of communications and collaboration tools becomes a critical aspect of operations. It can also come with a few challenges, particularly when it comes to connectivity. For this reason, you should take the following into account:

The quality of the network connection matters: Ideally, it should be a high-speed, low latency connection with little to no packet loss. Perform a soft deployment, and test calls to verify how everything sounds.
Make sure you can remotely connect back to the phone system.
Make sure you can remotely connect back to the phone system.

4. Faxing and local conference calls

Faxing documents is still an important way to stay connected and share information. Fortunately, with our UCaaS solution, we offer fax-to-email and email-to-fax services as part of your plan.

Perhaps even more important is the use of conference calls for when you need to hold important team meetings. This is possible, too, provided you have the conferencing add-on with your licensing (which is included in all Microsoft 365 Business Voice plans). This will provide you with a regional number (available in most countries) that your team members can use to connect to the call.

5. Finding the easiest way to get VoIP up and running

Whichever way you choose to integrate a phone system with Teams, it is made easier by having someone do it with you. With our UCaaS solution, Sherweb can take care of multiple aspects of the deployment for you, evaluating your current needs and providing you with a single platform for all your communications and collaboration. This leaves you time to focus on what matters most—your business growth. Give us a call to learn more about our solutions.

Microsoft Teams can be a real phone for users with a real phone number. To get this functionality you need 2 things

The “Phone System” licence, which is available as an add-on licence or bundled in Office 365 E5 – This is the ability for the client to act as a phone
A Phone number and PSTN connectivity (line and minutes). PSTN is the Public Switched Telephony Network or the telephony network

There are two ways to get a phone number and PSTN connectivity in Microsoft Teams

A Microsoft provided Calling plan that includes your user phone number and a bundle of minutes
Direct Routing – bringing your own Session Border Controller and Carrier connection, or having a third party carrier provide both as a service

This blog explains the Microsoft Calling Plan option

Microsoft 365 Business Voice

Microsoft 365 Business Voice is an add on SKU to SMB (up to 300 users) Office 365 Plans that include all of the following in one licence:

Microsoft Teams cloud-based phone system with advanced features including call transfer, multi-level auto attendants, and call queues.
Microsoft PSTN Dial-in audio conferencing for up to 250 people per meeting.
24×7 customer support, backed by Microsoft
User phone numbers and calling plans (2 options, direct from Microsoft or via a partner)

More details of Microsoft 365 Business Voice here.

What are Microsoft Calling Plans?

Microsoft offers calling plans as a per-user licence. They bundle up a number of minutes and a phone number for users. All service is provided directly from Microsoft via Office 365 with no additional PSTN carrier contract.

What Countries are Microsoft Calling Plans available for?

Microsoft offers calling plans for users in 16 countries. Note your Office 365 tenant does not need to be homed in these countries, but the user must have their user country set appropriately.

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Austria
Belgium
Canada
Denmark
France
Germany
Ireland
Italy
Portugal
Puerto Rico
Netherlands
Spain
Sweden
Switzerland
United Kingdom (U.K.)
United States (U.S.)

All countries globally are covered by Direct Routing

Microsoft also has direct partnerships with Telstra for Australia and Softbank for Japan. For Softbank your tenant must be in Japan. That used to be the case for Telstra too, but now you can actually utilize Telstra Calling Plans for your Australian users even if your tenant is homed elsewhere.

How much do Microsoft Calling Plans cost and how many minutes are included?

Microsoft offers Domestic and Domestic and International Calling Plans.

MCOPSTN1 – Domestic Calling Plan (3000 domestic minutes US/1200 domestic minute EU plans) – $12 per user per month
MCOPSTN2 – Domestic & International Calling Plan (3000 domestic minute US/Canada/PR, 1200 domestic minute Europe and 600 international minutes) – $24 per user per month
MCOPSTN5 – Domestic Calling Plan (120-minute domestic calling plan) – only available to specific organisations, no public pricing
MCOPSTN6 – Domestic Calling Plan (240-minute domestic calling plan) – only available to specific organisations, no public pricing

How do the minute caps work?

The minute caps are not actually per user but are bundled per plan, per country for each organisation. So if you have 3 users with MCOPSTN2 Domestic and International in France, those 3 users have a combined 3,600 domestic minutes and 1,800 international minutes. If another user in France has MCOPSTN1, Domestic plan, they have 1200 domestic minutes, but even if there are domestic minutes still available in the MCOPSTN2-France plan, once they have used all 1200 they go on to pay per minute.

If you have a domestic and international plan, the plan is “used” when either the domestic or international minute total is reached, whichever is first.

How can I see where I am with my minute caps?

Teams Admin Center (TAC admin.teams.microsoft.com) has a preview minutes pool report

Can I pay per minute?

Drivers schunid. There is no per-minute only plan, however, you can pick a domestic plan and pay per minute for international calls. You can also pay per minute if you go beyond your allocation of minutes

What happens when I run out of minutes?

Once you run out of minutes in your plan, if you have communications credits enabled, you can pay per minute for any overages.

Communications Credits is Microsoft’s name for a pre-paid amount of money that can be run down per minute. This bucket of credit can be used in various ways, in the context of calling plans it is used to pay per minute for usage beyond the plan or for international calls on a domestic plan,

What are the per-minute costs for Communications Credits?

Microsoft lists the per-minute costs here: https://products.office.com/en-us/microsoft-teams/voice-calling#Pricing

Can I Get Microsoft Teams On My Phone

Where can I get an itemised bill?

Use Phone For Teams Meeting